Our mission at Naya's Indian Hair Products is to provide you with the best quality premium hair that
is made from the highest standard of Quality Craftsmanship and only the best Premium 100% Human Hair available on
the market. Quality and customer satisfaction is very important to us. We inspect all our products prior to shipping to ensure that they meet your specification and our high-Quality Assurance standards.
YES, we do offer 14 DAY REFUND, we also offer our customers 24 hours (2 business days), to exchange your product as long as the terms are met below and the item is still in its brand new condition. Due to sanitary reasons, we do not accept returns or give exchanges for items that have been worn, styled, cut of lace or hair, products applied such as glue or hair products, etc. If for whatever reason you are not satisfied with your item, you can send it back for an exchange or an In-Store credit or a Custom item that is made to fit your specifications.
The following Policy does not apply to Clearance or Discontinued Items which are not returnable or exchangeable.
Terms of Condition for Qualifying for Refunds Returns or In-Store Credit:
If you receive your item and there is a problem, please notify us immediately within 24 hours upon receiving your item. DO NOT ALTER the item in any way - read below. If you meet the below terms, we will offer you a REFUND, exchange or store credit. Store credits do not expire and can be used toward another purchase.
If you receive your item and you decide that you do not like the color, style, length, or texture that you ordered, or that you measured your head incorrectly and your item is either too big or too small, etc., as long as you meet and follow the terms and conditions of this policy, you can contact us regarding a refund, exchange or in-store credit.
We CAN NOT accept RETURNS on items that are not in their original condition and that have been altered in any way. All packaging, including wig caps, item packaging, label or tag, etc. must be returned with the unit, NO EXCEPTIONS. We reserve the right to refuse an exchange if the terms of our return policy are not met.
We do not accept Returns on items that have been altered NO EXCEPTIONS. This includes but is not limited to doing any of the following:
DO NOT Cut the Lace
DO NOT Tear or Rip the Lace
DO NOT Put Glue on the Unit
DO NOT Put products on the Unit
DO NOT Put any chemicals on the Unit
DO NOT dye the Unit
DO NOT attempt to correct the problem yourself prior to calling us
DO NOT Style or Cut the Hair of the Unit
DO NOT Perm the Unit
DO NOT WASH OR CONDITION the Unit
DO NOT WEAR the Unit
DO NOT destroy or lose original packaging including wig caps and item packaging, label, or tag, etc
Units that are damaged by customer will not be accepted under our return policy.
If you do any of the above, we WILL NOT accept the return and this policy will not apply. NO EXCEPTIONS.
IF YOU MEET the terms of condition, you will be entitled to a REFUND, exchange, or in-store credit.